Support

We usually reply within two business days.

Getting started

• You do not need a talk-back mic or in-ear monitors. ClickCue is built for stages that have neither.
• Put every device on the same Wi-Fi network before you start.
• One person taps Music Director; a four-digit session code appears at the top of their screen.
• Everyone else taps Musician, chooses that director from the nearby list, and types the code.
• Tap Count In to start the band together.

Nobody can see the director

• Confirm all devices are on the same network, not a mix of Wi-Fi and personal hotspot.
• Some guest and corporate networks block device-to-device traffic. If yours does, use a small travel router or one device's hotspot.
• Make sure ClickCue was allowed local network access. You can re-enable it in Settings, Privacy & Security, Local Network.
• Keep Wi-Fi turned on even when using a hotspot, and leave Airplane Mode off.

The code is rejected

Codes are four digits and are shown on the director's screen. If you mistype one, the keypad clears so you can try again straight away. If the director restarts the session, a new code is generated.

A musician drifts or freezes

• ClickCue reconnects and re-syncs automatically after a lock screen, a phone call or a brief walk out of range.
• If a device stays out of step, have that musician leave and rejoin; the rest of the band keeps playing.
• Enable Guided Access or turn off Auto-Lock on stage devices to stop the screen dimming mid-song.

Feature requests and bugs

We read everything. Send ideas, gig stories and bug reports to clickcue@aretix.com.au.